Benefits & Financial Assistance

Health & Wellbeing Support

Staff Bulletins

The National Care Forum (NCF) have provided these possible scenarios, to help staff understand how the Test & Trace system recently introduced by the government works:

Scenario 1
Worker A tests positive.

  • The tracer contacts worker A to find out who their recent contacts have been.
  • Once it is identified that worker A works in care home or supported living environment, then the tracer passes the information onto the local PHE.
  • PHE make contact with the manager of the care service and talks through the situation. They will be wanting to understand what worker A’s contact with staff and residents looked like:
  • If PPE was in place during all contact with residents, then they are likely to suggest that there is no need for isolation of residents.
  • If PPE was in place during all contact with other staff they are likely to suggest that there is no need for isolation of other staff.
  • If PPE was not used during all contact with other staff then they will want to find out if during contact social distancing was observed. If social distancing was not observed during contact, they will want to know if this was sustained for a period of more than 15 minutes:
  • If during contact worker A was not observing social distancing and this was the case for more than 15 minutes, then it is likely that PHE will recommend that the staff who fall into this category self isolate for a 14 day period. They will not recommend testing those individuals during that period, but rather that they observe the full isolation period unless they develop symptoms, in which case they could then be tested.
  • Worker A will need to remain at home for a 7 day period whilst they are symptomatic and their household will need to observe the 14 day period of isolation.

Scenario 2
Worker B is contacted by the tracer because they have been in contact with someone who has tested positive.

  • Worker B is told to self isolate for a period of 14 days due to the nature of the contact. However, there will be no need for other members of Worker B’s household, or residents or staff who they work with to isolate.
  • However, if Worker B does develop symptoms and has a test and that is positive, then the tracer will contact Worker B and run through the same scenario as for Worker A to determine who they have been in contact with, etc.


All colleagues have access to the BHSF scheme as part of their employment. A number of benefits are available to you:

  • NHS Prescription charges
    • Up to £5
  • GP consultation service
    • This provides access to a GP telephone consultation 24 hours a day, 7 days a week
    • Tel: 03453037417
  • Online webcam consultation
    • Call 0345 127 7053, Monday – Friday 8:30am – 6:30pm
  • Private prescription service
    • Enables GPs to issue private prescriptions and send them directly to a registered pharmacy for dispatch to the patient.
  • Hospital In-Patient benefit
    • £20 per night
  • Telephone helpline for counselling, medical information and legal advice
    • Call 0800 107 6145, 24hrs 365 days a year

You can access further info via the online portal. Your BHSF membership number is listed at the bottom of your payslip.

Other organisations providing financial support

For Nurses

For Care Workers

Apply for a grant

Information and advice for all staff

Health & Wellbeing Support

The government have developed an emotional, psychological and practical support package for all adult social care staff during the COVID-19 response. The support package currently includes free access to several health and wellbeing apps, guidance on supporting your wellbeing and a bereavement and trauma support line run by Hospice UK.

The Samaritans have launched a dedicated staff support helpline for all adult social care staff, providing confidential listening and signposting to other sources of support. Here is how you can access these resources:


Daylight is a smartphone-based app that provides help to people experiencing symptoms of worry and anxiety, using evidence-based cognitive behavioural techniques, voice, and animation. Free access to Daylight is active now until 31 December 2020.

To access Daylight:

  • Click on the following link:
  • Enter your postcode and answer a few short questions to tailor the programme to you.
  • Sign up for an account using your name and email address (work or personal)
  • Download the Daylight smartphone app (search ‘Daylight – Worry Less’ on both iPhone and Android)
  • Get started!


Sleepio is a clinically-evidenced sleep improvement programme that is fully automated and highly personalised, using cognitive behavioural techniques to help improve poor sleep. Free access to Sleepio is active now until 31 December 2020. This covers all staff working in social care, including volunteers. Staff are free to sign up with either a work or personal email address.

To access Sleepio:

  • Click on the following link:
  • Enter your postcode and sign up for an account using your name and email address (work or personal)
  • Click ‘Personalise Sleepio’
  • Get started!


SilverCloud Health have set up a dedicated website to provide you with wellbeing support during this time.

  • COVID-19
    • Support for the difficult emotions and situations you may face during the pandemic. Helping you to deal with worry, sleep issues, bereavement, isolation and work-life balance.
  • Sleep
    • Learn how to fall asleep faster and stay asleep with healthier habits.
  • Stress
    • Manage stress and learn healthy coping skills.
  • Wellbeing
    • Enhance your wellbeing and your ability to bounce back from challenges.

To access SilverCloud, sign up now at: using the PIN: SOC2020

Wellbeing Guidance from Government

Bereavement & Trauma Line

There is a team of fully qualified and trained professionals ready to help you at the Bereavement & Trauma Line. This assistance is available from anywhere in the country and is provided by Hospice UK.

Specialist counsellors and support workers are available to support all adult social care staff:

  • who have experienced a bereavement
  • whose wellbeing has been affected by witnessing traumatic deaths as part of their work
  • to discuss any other anxiety or emotional issues they are experiencing as a result of the coronavirus epidemic.

All calls will be treated in the strictest of confidence and this will be explained to you when you call.

This service is open to you and all adult social care staff and is available, seven days a week, between 8am and 8pm. You do not need a referral. Call 0300 303 4434

Samaritans helpline

In the current climate, you may be feeling stressed or anxious. You might be having more tough days, feeling worried or overwhelmed or you maybe you have things on your mind that you want to talk through.

Samaritans have introduced a confidential emotional support line for social care staff that is free to access from 7:00am-11:00pm, seven days a week. You can speak to a trained Samaritans volunteer who can help with confidential listening and signposting to specific support you might find helpful.

Call 0300 131 7000

Staff Bulletins

15th July COVID-19 BCOP Staff Bulletin